After-Sales Service

We have been building and maintaining reactor systems for nearly 20 years. With our top-rated service professionals operating all over the world, we provide personalized support that leads to more efficiency and productivity in our customers' laboratories.

Our service team protects our customers' investments in hte’s technology by providing different levels of service coverage. Service packages meet distinct budget and turn-around time needs and can comprise following components, e.g.:

Service levels
Online portal for service requests 
Access to the e-service
  
Helpdesk Support
Includes helpdesk support via e-service, email and phone (available during hte business hours)

 

 
Priority Response
Initial response time (2 or 3 business days selectable) to assure fast resolution of your service request
  
Preventive Maintenance
Annual on-site preventive maintenance visit to keep your system operating at peak performance  
  
Backup Service
Guaranteed software backup of the delivery status and of hte modifications  
  
Spare Parts Services
No additional handling fee for spare part orders  
  
Service Rates
Includes special discounted and fixed service rates  
  

Contact Service-Team

General office hours for telephone support are from 9 am to 5 pm (CET).

servicehte-company.de
T +49 (0) 62 21.74 97 497
F +49 (0) 62 21.74 97 496