After-Sales Service
We have been building and maintaining reactor systems for nearly 20 years. With our top-rated service professionals operating all over the world, we provide personalized support that leads to more efficiency and productivity in our customers' laboratories.
Our service team protects our customers' investments in hte’s technology by providing different levels of service coverage. Service packages meet distinct budget and turn-around time needs and can comprise following components, e.g.:
| Online portal for service requests Access to the e-service | ||
| Helpdesk Support Includes helpdesk support via e-service, email and phone (available during hte business hours) |
| |
| Priority Response Initial response time (2 or 3 business days selectable) to assure fast resolution of your service request | ||
| Preventive Maintenance Annual on-site preventive maintenance visit to keep your system operating at peak performance | ||
| Backup Service Guaranteed software backup of the delivery status and of hte modifications | ||
| Spare Parts Services No additional handling fee for spare part orders | ||
| Service Rates Includes special discounted and fixed service rates |
Contact Service-Team
General office hours for telephone support are from 9 am to 5 pm (CET).
servicehte-company.de
T +49 (0) 62 21 74 97 497
F +49 (0) 62 21 74 97 496