Customer service is an integral part of our hardware offering. Anyone purchasing a system from hte can also rely on our expert after sales support.
At hte, we have been building and maintaining reactor systems for more than 25 years. Since we use systems of this kind on a daily basis in our in-house lab for catalyst & materials research, our experts are able to solve even the most challenging problems. Our service team is at your disposal worldwide, ensuring that your technology investment continues to deliver the best performance in terms of both efficiency and productivity. Our customer service offering also includes tailored services that you can book to address your own specific needs.
High unit availability, smooth processes, best data quality, and a long service life have a direct impact on your company’s efficiency, productivity, and economic success. The hte service team ensures that your units run reliably.
At hte, we offer you hardware and software out of one hand, coupled with direct and personal contact. When troubleshooting, our support team can involve specialists from all departments at hte. This includes experts in engineering, research, and software development. This scope of combined expertise is unparalleled in the market. Benefit from our expertise and our specifically tailored after sales services.
„In the service team, we’re active across the globe. Our technical support protects our customers’ investment. We work precisely, to high quality standards, and always go the extra mile to deliver our best performance. Our customers can rely on hte to provide personalized support and ensure the productivity of our units used in their laboratories. This is what hte stands for.“ Stefan Haser, Team Leader After Sales Service
„In the service team, we’re active across the globe. Our technical support protects our customers’ investment. We work precisely, to high quality standards, and always go the extra mile to deliver our best performance. Our customers can rely on hte to provide personalized support and ensure the productivity of our units used in their laboratories. This is what hte stands for.“
We offer various types and scopes of services, ranging from repair services to preventive maintenance:
Access to e-service.
Includes helpdesk support via e-service, e-mail, and telephone (during hte business hours).
A response time of two to three working days can be selected to ensure that the service request is resolved quickly.
Annual on-site visit to ensure that your equipment continues to deliver top performance.
Guaranteed software backup of the delivery state and all hte modifications.
Delivery of spare parts and consumables for all relevant components of hte’s lab systems.
Specially reduced service fixed prices.
In addition to our customer service, we offer a comprehensive training program at the hteAcademy. Users of the equipment can receive specialized training here. You will also gain access to a wealth of expertise and practical tips.
If you are interested in the hteAcademy, simply send us an inquiry using the contact form.
You can contact our helpdesk by telephone and e-mail during regular business hours. Moreover, you can submit your inquiry via our service request portal. As and when needed, our service team can also support you with remote sessions or on-site visits.
