{"id":7585,"date":"2024-11-11T08:22:02","date_gmt":"2024-11-11T07:22:02","guid":{"rendered":"https:\/\/www.hte-company.com\/?page_id=7585"},"modified":"2025-12-18T11:44:19","modified_gmt":"2025-12-18T10:44:19","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.hte-company.com\/en\/laboratory-systems\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\n
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What hte’s customer service offers you<\/h1>\n\n\n\n
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Customer service is an integral part of our hardware offering. Anyone purchasing a system from hte can also rely on our expert after sales support. <\/p>\n\n\n\n

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Flexible software for R&D workflows<\/h2>\n\n\n\n
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At hte, we have been building and maintaining reactor systems<\/a> for more than 25 years. Since we use systems of this kind on a daily basis in our in-house lab for catalyst & materials research<\/a>, our experts are able to solve even the most challenging problems. Our service team is at your disposal worldwide, ensuring that your technology investment continues to deliver the best performance in terms of both efficiency and productivity. Our customer service offering also includes tailored services that you can book to address your own specific needs. <\/p>\n\n\n\n

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Your benefits with hte’s customer service<\/h3>\n\n\n\n
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High unit availability, smooth processes, best data quality, and a long service life have a direct impact on your company\u2019s efficiency, productivity, and economic success. The hte service team ensures that your units run reliably.  <\/p>\n\n\n\n

At hte, we offer you hardware and software out of one hand, coupled with direct and personal contact. When troubleshooting, our support team can involve specialists from all departments at hte. This includes experts in engineering, research, and software development. This scope of combined expertise is unparalleled in the market. Benefit from our expertise<\/a> and our specifically tailored after sales services. <\/p>\n<\/div>\n\n\n\n

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Scope of services<\/mark><\/h5>\n\n\n\n