Training
hte is highly committed to ensuring that its clients gain full value from the technology solutions provided and a detailed training program is essential in achieving this. For this reason the training offered by hte is designed to be a comprehensive technology transfer program rather than just a user course.
The training periods cover issues of:
- Operation (incl. reactor handling and filling)
- Process control
- Data management
- Maintenance
Training also allows for a thorough induction into the methodology and best practices of high throughput experimentation. Full and extensive training for independent operation can be provided both at our state-of-the-art laboratories in Heidelberg as well as at the client’s site.
Support Services
hte offers various after-sales support packages for continuing peace of mind. Our expert technicians and project leaders can offer support via:
- Service hotline
- Web based service database: for logging issues, tracking progress and documentation of request activities
- Remote software support
hte carries out on-site service & maintenance tasks routinely or upon clients request. In addition to the repair and replacement of parts these service tasks can also include:
- Inspection
- Recalibration
- Upgrade modifications
- Functional tests
These services are offered to guarantee maximum uptime and to ensure our client’s test systems are always state-of-the-art.