A subsidiary of BASF – We create chemistry

Technical Support Services

altAs the worldwide leading provider of technologies and services for enhanced R&D productivity hte has been building and maintaining reactor systems for over 10 years. With our top rated service professionals, operating all over the world, you can trust hte to provide personalized support that leads to more efficiency and productivity in your laboratory.

Our Technical Support Services protect your investment in hte’s technology by following levels of service coverage for your lab. Choose your favorite service level to meet your budget and turn-around time needs:

  Advanced Premium
24-hours Availability
Access to the e-Service for online service requests.
Helpdesk Support
Includes hte's helpdesk support via e-Service, e-Mail and Phone (available during hte business hours).
24 hrs
per quarter
48 hrs
per quarter
Priority Response
Initial response time (in business days) to assure fast resolution of your service request.
3 days 2 days
Preventive Maintenance
Annual on-site preventive maintenance visit to keep your system operating at peak performance.
Backup Service
Guaranteed software backup of the delivery status and of hte-modifications.
Spare Parts Services
No additional handling fee for spare part orders.
Service Rates
Includes special discounted and fixed service rates.

 

 

Contact Service

 

e-service e-mail Contact Service

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